Who we are
Garden of Edenmore is a florist business based in Ireland. We are the data controller responsible for your personal data collected through this website.
If you have any questions about this Privacy Policy or how your data is handled, you can contact us using the contact details provided on our website.
Garden of Edenmore (“we”, “us”, “our”) is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and Irish data protection law. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website.
What Personal Data We Collect
We may collect and process the following types of personal data:
- Name
- Email address
- Phone number
- Delivery and billing address
- Order details and delivery instructions
- Payment-related information (processed securely by third-party providers — we do not store card details)
- IP address and basic technical information for security and analytics purposes
How We Collect Your Data
We collect personal data when you:
Create an account, if applicable
Place an order through our website
Contact us via a contact form, email, or phone
Submit delivery details or special instructions
Interact with our website, including through cookies
How We Use Your Personal Data
We use your personal data for the following purposes:
- To process and fulfil orders
- To arrange delivery of products
- To communicate with you about your order or enquiry
- To provide customer support
- To comply with legal and accounting obligations
- To improve our website and services
- To protect our website against fraud and misuse
We do not use your data for purposes that are incompatible with these.
Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on one or more of the following legal grounds:
Consent – where you have explicitly provided it (for example, submitting a contact form)
Contractual necessity – to fulfil orders and provide services you request
Legal obligation – to comply with tax, accounting, and regulatory requirements
Legitimate interests – to operate our business, improve services, and ensure security
Cookies
Our website uses cookies to ensure it functions properly and to enhance your browsing experience. These cookies may:
- Remember items in your shopping cart
- Enable core website functionality
- Provide basic usage statistics
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.
Sharing Your Personal Data
We only share your personal data where necessary, including with:
- Payment processors (such as Stripe or PayPal) to securely process payments
- Delivery partners to fulfil your order
- Website hosting and IT service providers
- Professional advisers where legally required
We do not sell or rent your personal data to third parties.
How Long We Retain Your Data
We retain personal data only for as long as necessary:
User account data, if applicable, is retained until you request deletion
Order and transaction data is retained for legal and accounting purposes
Contact or enquiry data is retained only as long as needed to respond
Your Rights Under GDPR
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, where legally permitted
- Restrict or object to certain processing
- Request a copy of your data in a portable format
- Lodge a complaint with the Data Protection Commission (Ireland)
To exercise any of these rights, please contact us.
Where Your Data Is Processed
Your personal data may be processed by trusted third-party service providers who support our website and business operations. Where data is transferred outside the European Economic Area, appropriate safeguards are in place in accordance with GDPR.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us using the details provided on our website.