Refund and Returns Policy

Refunds, Cancellations and Complaints

We take great care to prepare and deliver every order from Garden of Edenmore. Because flowers are fresh, perishable products and many arrangements are made to order, returns and cancellations work differently from returns of non-perishable goods. This policy does not affect your statutory rights under Irish consumer law.

Changing or cancelling an order

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to help if preparation has not begun and flowers have not been ordered specifically for your arrangement.

Fresh flowers are perishable goods that deteriorate rapidly and are generally exempt from the usual 14-day cooling-off period for online purchases. We do not normally accept change-of-mind returns of fresh flowers. Once preparation of a fresh-flower order has begun, we may be unable to cancel it or provide a change-of-mind refund.

Goods made to your specifications or clearly personalised may also be exempt. An item is not automatically exempt simply because it is prepared after you order. These exceptions do not affect your rights if goods are faulty, damaged, incorrect or not as described.

Damaged, faulty or incorrect orders

If flowers or another item arrive damaged, faulty, materially different from the description, or incorrect, please contact us promptly so that we can put things right. Where possible, include your order number, a description of the issue and clear photographs of the item as delivered.

Depending on the circumstances and your rights under Irish consumer law, an appropriate remedy may include a replacement, a price reduction or a refund. Asking you to contact us promptly does not limit your statutory rights.

Fresh flowers and natural variation

Flowers are natural and seasonal products. Colours, varieties and exact appearance may vary from photographs. When a particular flower is unavailable, we may substitute it with one of similar style, quality and value while preserving the overall character of the arrangement. Natural variation alone is not normally considered a fault.

Delivery problems

Please provide a complete and accurate delivery address, recipient details and any helpful access instructions. If the recipient is unavailable, we may leave the flowers in a safe place, deliver to a neighbour where appropriate, or contact the recipient or sender.

If an order is not delivered by an agreed essential date, is delivered to the wrong address because of our error, or otherwise fails to arrive as agreed, please contact us. We will investigate and offer an appropriate resolution, which may include redelivery or a refund.

We cannot accept responsibility for failed or delayed delivery caused by incorrect or incomplete information supplied with the order, but we will always try to help resolve the situation.

Refunds

Refunds will be made to the original payment method unless you expressly agree otherwise, without a refund fee. For a valid statutory cancellation of an eligible online purchase, we will refund you without undue delay and no later than 14 days after you tell us you are cancelling. We may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, whichever is earlier, unless we have offered to collect them.

For a qualifying cancellation of the whole order, we will also refund the cost of our least expensive standard delivery option. Any extra charge for a more expensive delivery option you chose need not be refunded. For partial cancellations, delivery refunds depend on the circumstances and your statutory rights.

Where you are entitled to a refund for faulty or non-conforming goods, we will provide it within the applicable statutory deadline and cover reasonable necessary return costs. Delivery charges will also be refunded where required by law, including where the contract is validly cancelled because of our failure to deliver as agreed. Your bank or payment provider may take additional time to display a refund after we issue it.

Non-perishable items

For eligible non-perishable goods bought online, you have 14 days after receiving the goods to tell us clearly that you wish to cancel, for example by emailing info@gardenofedenmore.com. You then have a further 14 days after notifying us to send the goods back or return them to our shop at the address below.

You are responsible for the direct cost of returning goods because you changed your mind, provided we informed you of this before purchase. This does not apply to faulty, damaged, incorrect or otherwise non-conforming goods, for which we cover reasonable necessary return costs. Contact us before returning an item so we can help arrange the appropriate method.

You may inspect goods as you would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Statutory exceptions may apply, including goods made to your specifications or clearly personalised, and sealed goods unsuitable for return for health or hygiene reasons once unsealed.

How to contact us

To request help with an order, contact us and include your name and order number:

We aim to handle complaints fairly and as quickly as possible.

Last updated: 4 November 2026.

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